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Diploma Designers VA

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Hours of Operation

Our staff is available Monday thru Friday from 9AM to 5PM Eastern Standard Time (GMT-5).

We are off late weekday nights and weekends. Our office works modified hours on Thanksgiving Eve, Christmas Eve, and New Years Eve. We're closed on New Years Day, Memorial Day, July 4th, Thanksgiving, Black Friday after Thanksgiving and Christmas Day. Keep this in mind if expecting responses during these time periods.

Sample/Proof Approvals

All samples/proofs requests waiting on your approval must be approved before 'noon of the current business day to ensure the package ships on time. Approvals made after this deadline, will ship out the following business day.

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Knowledgebase

  • Top articles
Billing Questions & Concerns

Category: Knowledgebase

Did you recently get a credit card statement from Diploma Designers VA? We are a network of online print shop which provides a custom document printing services. We do offer a money-back guarantee, so...

Sending Seals and Logos to Design Team

Category: Supplies

A lot of times a customer will want a particular seal or logo and they will provide images that they found in Google. Sometimes these images are usable and sometimes they aren't. It's important that t...

When will my document(s) ship out?

Category: Shipping

The following chart breaks down the flow of shipping out documents. Obviously custom requests can cause delays along with operating hours. Be sure to keep all of this in mind. Day of Week Approved ...

What Diploma Paper is Used?

Category: Supplies

We stock a variety of diploma or certificate papers often referred to as parchment papers. These papers are acid-free and lignin-free, made of 50lb stock papers and come in a variety of sizes and colo...

When will my tracking number come?

Category: Shipping

Once you've approved any samples/proofs or the item ships out, you will be sent a tracking number your email. Please keep in mind that some package tracking may not be active for 10/12 hours after a s...

Seals - What is Possible and Not

Category: Supplies

Types of Shiny Gold Seals We currently can print a seal and that seal can have a shiny gold foil finish to it or it can be printed with a raised gold ink. The raised gold ink is not super shiny (it do...

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